Under general direction, this position is responsible for all aspects of scheduling, estimating, and performing on-site installation of signage and large format graphics. This includes a variety of flat panel substrates, post & panel projects, and application of pressure sensitive vinyl according to written instructions. This position must proofread signs and conduct quality assurance to ensure accurate fulfillment of projects.
There is a significant degree of customer interaction in this position. Professional demeanor and appearance are required, along with a customer service focus.
RESPONSIBILITIES
1. Follow instructions to accurately install a variety of flat panel signage, post and panel signage, digital signage, monument signage, vinyl, and full color graphic images in various circumstances. Interior and Exterior.
2. Maintain an accurate, written schedule reflecting all installation commitments. Set and
achieve project deadlines.
3. Consult with sales staff to provide accurate estimates of labor time and to set realistic deadlines.
4. Maintain strong lines of communication with sales staff and promptly answer messages/questions. Accurately relay project details to sales staff and customers.
5. Adhere to industry standard safety practices. Operate all tools and equipment according to
specified safety requirements.
6. Perform advance site visits, obtaining and relaying necessary information for accurate quoting and production of product.
7. Assist with general sign production duties as needed.
8. Report inventory levels and stock to be reordered to the center manager/production manager or franchise partner.
9. Help unload and store raw materials; clean and maintain storage areas.
10. Work on multiple projects simultaneously.
11. Perform routine machine maintenance and minor repairs when necessary.
12. Adhere to all company policies, procedures, and business ethics codes.
13. Present and maintain a good driving record. Safely operate all vehicles and promptly report any incidents/infractions.
14. Participate in and practice FASTSIGNS sales mentality of “Everybody Sells”. Installation is the final step in our sales process. Our customers’ interaction with the Installation Specialist is the culmination of their experience with us. The outcome of this experience will absolutely affect their loyalty and overall level of satisfaction. We therefore view this position as a vital link in customer service and sales growth.
TYPICAL PHYSICAL DEMANDS
1. Ability to stand/kneel for long periods of time.
2. Ability to lift 75 or more pounds.
3. Flexibility to lean over a waist-high table and use back and forth hand motion to apply vinyl letters and graphics to a surface.
4. Ability to work under pressure to output high-volume, high-quality work.
5. General familiarity with safe operation of power equipment and general construction tools/methods.
6. Ability to fulfill projects in wide temperature variances and exterior weather conditions.
7. Safely climb ladders/scaffolding and operate hydraulic lift equipment as needed.
8. Knowledge of welding, forklift driving, and bucket truck maneuvering preferred, but not necessary.
